RACE POLICIES
REFUNDS
To make your entry fee refundable in the event you are unable to attend, you must purchase FANSHIELD insurance at registration checkout. If you skip this step, your entry fee is non-refundable. We highly recommend purchasing this, especially if you are signing up early or traveling to the race.
Please note: You are NOT able to purchase FanShield at a later time. It MUST be purchased at registration checkout. It is located on the final page of checkout.
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FanShield is race insurance that helps protect your entry from a multitude of covered reasons. FanShield lends peace of mind by reimbursing the cost of your registration price, should you be unable to attend the race event due to several covered reasons including accident, illness and family emergency.
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Purchase coverage on the RunSignUp registration checkout page, before completing your payment. FanShield will then email you your unique policy number should you need to submit a claim before race day.
The cost of coverage is quoted during checkout and will be a percentage of the total registration order cost with a minimum price of $2.99. The cost of coverage in most cases will show up as a separate line item. Consumers will also receive a separate confirmation email from FanShield that discloses plan details. Note: Since a customer can decide to cancel registration within 15 minutes, RunSignup waits 30 minutes before sending the order to Protecht. Therefore the email confirmation from Protecht will be delayed.
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It’s easy! Select the “File A Refund Request” at the bottom of your confirmation email.
Alternatively, you can visit https://requestmyrefund.com/fanshield/refund
*For the best experience, it is recommended that a desktop or laptop computer, rather than a mobile device, be used when filing a refund request.
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To qualify for a reimbursement (U.S.), all requests require supporting documentation as proof that the covered reason (“peril”) occurred. Required documentation is determined by the peril for which the consumer filed. For example, a doctor’s note would be required for a refund request relating to accident or illness. If a refund request is filed for a covered peril and contains the correct documentation, the refund will be approved, and the consumer will be reimbursed for the covered amount on their plan.
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Once your refund request and supporting documentation has been submitted, it takes about 5-7 business days.
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The refund process must be initiated within 30 days of the first occurrence of a covered reason.
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Although you purchase FanShield race insurance through the RunSignUp registration platform at the time of registering, FanShield is a third-party entity, and all plan-related questions should be directed to FanShield via the following channels:
ABOUT FANSHIELD:
BIB TRANSFERS
Bib transfers are not permitted for the 2027 events. Once your registration is completed, it may not be transferred, sold or reassigned to another participant.
DISTANCE CHANGES
As long as the event is not sold out, you may upgrade or downgrade your distance. If you are upgrading from the 10K to the Half Marathon, you must pay the difference in entry costs. If you are downgrading to the 10K, you will not receive a refund for the difference.
All distance changes must take place by Saturday, September 6th.
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INSTRUCTIONS:
1. Login to your RunSignup account (the account you used to register for the event)
2. Under your profile, scroll down to view Upcoming Events
3. Click Manage Registration to the right of your event
4. Click the Transfer Event menu option from the left-hand column
5. Click on ‘Start Transfer’
6. Choose your New Race Distance and click Continue
7. Complete the registration questions and confirm your address
9. Review all details and agree to the refund policy, then click Complete Registration
DEFERRALS
There are no deferrals to 2028 or any future year.
CANCELLATIONS
WILDFIRE, SMOKE & EXTREME WEATHER
By registering for the Bozeman Half Marathon & 10K, you accept the risk of possible cancellation due to any number of weather-related events that would place your safety or the safety of our volunteers, directors and/or community at risk. We reserve the right to postpone or cancel our events when health and safety concerns (or other unforeseeable acts) warrant.
We will follow the Montana Department of Environmental Quality measurements to make decisions regarding race day in the event of a local wildfire. While Montana does have a fire season, Bozeman is usually fortunate in that air quality is usually not compromised thanks to our higher elevation and distance from active fires. However, if air quality reaches an unhealthy level, race officials reserve the right to cancel the event. In previous years, we have not had to cancel or postpone the event.